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Holiday Notice: We will be on Chinese New Year holiday from Jan.20th,2020 to Feb.2nd,2020. The order placed before Jan.6th will be shipped out before Jan.20th. For the order placed after Jan.6th will be processed after we back to work on Feb.2nd,2020. We do not process any rush order after Dec.12th,2019. Thanks for your patience and understanding. Happy Chinese New Year!

Knowledge Base

How Can I Check Order Status?

1. Why is there no match for my email address and/or password?

  • You may have entered your email address incorrectly.

Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.

  • The password you entered may be incorrect.

The password you created when you registered an account contains a minimum of 5 characters. Please check that you have the correct password and try again.

If you have forgotten your password, you can click here to reset your password.

2. Why is there no match for my order number and email address?

Please check the confirmation email you received when you placed your order to verify the information, and try again.

If you are certain you have the correct order number and email address but still cannot view your order status, please contact customer service for more help.

3. Why can’t I see my other orders?

  • You may have placed some orders as a guest. These orders will not appear in My Account when you are logged in. To view these orders, please check the email confirmation you received when you placed your order and use this information to check your Order Status via “Guest Customers” on the login page.
  • You may have used your order number and email address to view your order status; this method of checking order status only displays one order at a time.